Conversation
peterwilsoncc@aus.social

Peter Wilson

I got a phone call from the security department at my bank yesterday. It started with "you may think this is a scam but I will not ask you for any information, I will only be providing you with information", the caller then went on to warn "please don't give me information as part of this conversation" and advised me to call the bank after the call to verify the notes added to my account.

I was impressed.

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curmudgeonaf@mastodon.social

curmudgeonaf.ca 🇨🇦

Reply to @peterwilsoncc@aus.social

@peterwilsoncc Banks should randomly call people like this, just to set people expectations for security and privacy

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KatS@chaosfem.tw

Kat

Reply to @peterwilsoncc@aus.social

@peterwilsoncc I'm impressed, too!

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thuronyi@mstdn.science

B Thuronyi

Reply to @peterwilsoncc@aus.social

@peterwilsoncc After nearly getting phone scammed (and I sometimes think I'm pretty smart!) I decided my cardinal rule will be "always call them, never let them call you" and I feel like a good paradigm for a bank calling you is to give you a reference number and then immediately request that you call them back at their listed customer service number

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peterwilsoncc@aus.social

Peter Wilson

Reply to @thuronyi@mstdn.science

@thuronyi I’m glad it was nearly rather than getting scammed. I think you’re right, that would be ideal with a code to bypass the telephone tree and wait time for things that need a quick response.

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kdave

kdave

Reply to @peterwilsoncc@aus.social
@peterwilsoncc I think there's a long evolution of events that lead to such a well crafted question. I feel I once contributed to bank->client security when I got a call and repeatedly refused to tell them my "personal ID" (rodné číslo in the Czech Republic, unique numeric identifer assigned at birth). Next time they called me they mentioned some digits from the number and asked me to say some other specific ones.
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