Conversation
Jonathan Corbet
corbet
I guess we just can't have good — or even nominally rational — things here. No easy unsubscription for us!
https://arstechnica.com/tech-policy/2025/07/us-court-cancels-ftc-rule-that-would-have-made-canceling-subscriptions-easier/
The weird thing in my mind is that the cancellation gauntlet can only be hurting the industry as a whole. Once somebody has spent hours trying to turn a subscription off, they will be quite hesitant to sign up for the next one.
https://arstechnica.com/tech-policy/2025/07/us-court-cancels-ftc-rule-that-would-have-made-canceling-subscriptions-easier/
The weird thing in my mind is that the cancellation gauntlet can only be hurting the industry as a whole. Once somebody has spent hours trying to turn a subscription off, they will be quite hesitant to sign up for the next one.
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Raven667
raven667@hachyderm.io@corbet "This is America" where outright fraud is celebrated and victims are ridiculed, our culture goes too easy on this kind of business misbehavior and people with the power to change it lack the decency to do so.
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Jonathan Doughty
jwd630@mastodon.social@corbet sign up hesitation: beware the unintended consequences of short term money making. Naturally it is the next subscription offer that suffers the consequences
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soaproot
soaproot@sfba.social@corbet Oh weird. The case turned on "estimated annual economic effect of $100 million or more" and my first reaction was "wait, they are really making that much from these dodgy cancellation policies?" And no, that wasn't it, it was that it would cost that much to reprogram the websites to comply.
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