@liskin @pony @lkundrak @vbabka yeah sorry skaters go in the cannon too, I don't make the rules.
Actually wait, I do! But shit, I appealed and the appeal failed. Sorry.
Yeah the negative staff stuff hasn't happened to me for a while tbh, but when younger and super reliant on trains I had some moments were people talked to me like I was the biggest piece of shit.
Had a guy scream at me at a train station for asking about whether I could use an oyster (early days of oyster), like literally scream at me.
Had a guy at Reading train station when I asked a simple question about a train say 'look at the board!' in a hugely disrespectful and aggressive tone (when the board didn't answer my question the colossal fucking moron) and then he walked off like I had done something wrong.
And countless arrogant moments of disdain over the years.
Obviously you encounter arseholes everywhere, but in commercial settings there's a sense they realise being a total dick to customers is unwise, on the railways not so much.
This shit makes an impression and stays with you...